Frequently Asked Questions
Everything you need to know about complete nutrition and your orders.
What is the shelf life of Soylent products?
Most Soylent products have a shelf life of one year from the date of manufacture. You can find the 'Best By' date printed on the bottle or pouch for the most accurate information.
How long does shipping take?
Orders typically ship within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
Can I modify or cancel my subscription?
Yes, you have full control over your subscription. You can skip a delivery, swap products, or cancel your subscription at any time through your account portal.
What is your return policy?
Due to the nature of our food products, we do not accept returns. However, if your order arrived damaged or if there was an error, please contact our support team within 14 days for a resolution.
Are Soylent products vegan and nut-free?
Yes, all Soylent products are 100% vegan. While our ingredients do not contain nuts, our products are manufactured in facilities that may process other allergens; please check individual labels for specific allergen statements.
Do you ship internationally?
Currently, we only ship to addresses within the United States. We are working on expanding our distribution to other countries in the near future.